1. Scope of the Refund Policy

This Refund Policy outlines the terms, criteria, and procedures governing refund requests for digital goods, phone-verified (PVA) accounts, and digital marketing assets purchased from TopSMMMarket.

By placing an order on TopSMMMarket or via our official Telegram and WhatsApp channels, you acknowledge that you are purchasing digital, non-tangible, electronically transmitted goods. Due to the irreversible nature of digital credential disclosure, refunds are subject to the specific, transparent criteria detailed herein.

2. When a Customer May Request a Refund

TopSMMMarket reviews refund requests under the following specific circumstances:

• Non-Delivery of Order: If your payment has been fully confirmed but we fail to deliver the purchased credentials or service within the mutually agreed delivery timeframe, and no alternative arrangement is made.
• Duplicate Billing or Overpayment: In the event of a technical payment error resulting in duplicate charges or an overpayment above the agreed order price.
• Defective Initial Product Without Suitable Replacement: If an account is verified as non-functional upon initial delivery (e.g. invalid initial credentials or pre-existing lock), reported within the initial inspection window, and our team is unable to provide an equivalent replacement under our Replacement Policy.

3. Information Required When Submitting a Claim

To evaluate a refund request fairly and prevent unauthorized claims, the customer must provide:

• Order identifier, invoice date, and payment transaction hash or receipt.
• The specific username, email address, or account identifier related to the claim.
• Uncropped screenshot or screen recording displaying the initial login error or defect, showing system timestamps.
• Information regarding the network and browser setup used for access (e.g. proxy IP location, dedicated profile).

4. Review & Evaluation Process

Once submitted, our support team inspects the claim against our secure delivery archive and platform status logs:

5. Priority on Replacement Where Applicable

Because digital accounts can occasionally encounter initial password synchronization or phone checkpoint triggers, account-related defects are handled under our Replacement Policy as the primary remedy.

Monetary refunds are generally offered when a validly reported defective item cannot be replaced with an equivalent account meeting the original order specifications within a reasonable timeframe.

6. Situations Where Refunds Do Not Apply

Refunds will not be issued under the following circumstances:

• Customer-Induced Suspensions: Account restrictions or security checkpoints resulting from aggressive automation, bulk messaging, spam, sudden IP jumps, dirty public proxies, or violations of third-party platform rules following delivery.
• Modified Credentials: Accounts where recovery emails, phone numbers, or core passwords have been altered by the buyer, preventing verification against original delivery state.
• Change of Mind / Buyer Remorse: Ordering the incorrect account category, deciding the product is no longer needed, or failing to review product specifications before purchase.
• Expired Reporting Window: Claims submitted after the initial inspection timeframe documented on the product page or replacement policy has lapsed.

7. Abuse & Fraud Prevention

TopSMMMarket maintains strict fraud prevention protocols. Customers who attempt to retain working digital credentials while demanding refunds, initiate fraudulent payment disputes without contacting support, or falsify screenshots will have all active warranties terminated immediately and be permanently blacklisted from future purchases.