1. Replacement Policy Overview

TopSMMMarket stands behind the accuracy of our product descriptions. Because accounts and digital credentials may encounter synchronization hiccups or platform checkpoints upon initial handoff, our Replacement Policy serves as the primary guarantee that you receive working accounts matching your purchase specifications.

This policy details when a replacement is provided, what evidence must be submitted, and how our support team reviews and replaces non-working units.

2. When an Account Qualifies for Replacement

An account is eligible for replacement under the following conditions upon initial customer inspection:

• Invalid Initial Credentials: The delivered password or recovery email is rejected on the very first login attempt, and credentials match our delivery records.
• Pre-Existing Suspension or Lock: The account is locked, flagged, or disabled by the platform prior to any customer activity or access.
• Specification Discrepancy: The delivered account visibly contradicts documented specifications (e.g. delivered as unverified when ordered as phone-verified PVA, or incorrect creation vintage).

3. Reporting Window & Required Documentation

Because third-party platforms monitor external activity closely once an account is accessed, replacement claims must be reported promptly:

When contacting support for a replacement, please include:

• Order identifier or transaction receipt showing the purchase date and item list.
• The affected account email or username.
• Full-screen, unedited screenshot or screen recording displaying the exact login prompt, error message, and timestamp.
• Brief summary of your login environment (clean browser profile, IP proxy country).

4. Support Team Verification

Our support team reviews reported issues individually:

1. We match the reported identifier against our secured master delivery archive.
2. We check platform error logs to determine if the lock was pre-existing or triggered by rapid post-delivery operations.
3. If an initial defect is confirmed, an equivalent replacement account is prepared and delivered via WhatsApp or Telegram without extra charges.

5. Situations Where Replacement Does Not Apply

Replacement will not be granted under the following circumstances:

• Post-Login User Activity: Accounts that were successfully accessed, followed by bulk messaging, automated follow/unfollow cycles, mass posting, or policy violations that triggered platform bans.
• Improper Environment or Dirty Proxies: Using shared datacenter IPs, public free VPNs, or blacklisted proxy subnets known to trigger automatic platform checkpoints upon login.
• Modified Core Credentials: Accounts where passwords, recovery addresses, or phone bindings were altered by the customer prior to contacting support.
• Late Submissions: Claims submitted after the initial inspection window has lapsed.

6. Replacement Turnaround & Process

We work to resolve replacement claims swiftly:

7. Best Practices for Initial Account Verification

To avoid triggering false platform security challenges during initial inspection, follow these recommended practices:

• Use a Clean Browser Profile: Log in via an anti-detect browser or a fresh browser profile without historical cookies or cached account sessions.
• Match Geographic Location: Connect through a dedicated residential proxy matching the country where the account was registered.
• Allow a Warm-Up Period: Do not immediately change passwords, add new recovery numbers, or launch mass outreach on day one. Allow the session to stabilize for 24 to 48 hours.